In-house training for service company employees using information technology
نویسندگان
چکیده
منابع مشابه
information technology in service organizations
in this paper an attempt has been made to show how information technology (it) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. an in-depth review of information requirements for service sectors has been made and the possible relationships between it and typology of service organiz...
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As much of the work of service employees is supported by IT, the quality of the service often depends on how the technology is used. Most employees only use a fraction of the functionality available on their desk-top. This may also depend on their personality. We performed research on the relationship of personality and technology acceptance. In our study we combined the technology readiness in...
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ژورنال
عنوان ژورنال: Religación. Revista de Ciencias Sociales y Humanidades
سال: 2020
ISSN: 2477-9083
DOI: 10.46652/rgn.v5i23.603